Refund and Returns Policy
Effective Date: April
At Mason’s Market, customer satisfaction is our priority.
Returns
- Items can be returned within 14 days of delivery
- Products must be unused, in original packaging, and in resellable condition
Non-Returnable Items
- Used or damaged items (not due to our fault)
- Clearance or final sale items
Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours with photos.